Experience, Inc.

Praise for Experience, Inc. “As an unusually dynamic leader, Jill Popelka knows that putting people first is how you build a company to last. Her engaging, user-friendly book offers the practical tools that workplaces need to bring out the best in everyone.” — ADAM GRANT, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife “Organizational scientists have well understood the linkage between employee experience and organizational effectiveness, but the gap between research and practice has left so much lost in translation. Experience, Inc. bridges the gap by breaking down the what, why, and how of employee experience in a way that is both evidence-based and actionable.” —Dr. AUTUMN KRAUSS, Chief Scientist, SAP SuccessFactors “Employee experience is not an HR issue or responsibility. It is a must for every leader in the organization to foster an inspiring and desirable environment where people can unleash their full potential. If you want to be an inspiring leader, I recommend focusing on purpose, agency, belonging, and recognition. Jill, thanks for reminding us that business is all about people.” —HERNAN GARCIA, Head of Talent and Experience, Tecnológico de Monterrey “This book could not be more timely. Employee experience is more complex than ever. I’ve known Jill for a long time and everyone I run into really respects her leadership and, just as important, her ability to take the business to new heights. She distills her principles into this book and how to deliver a great employee experience in this new era.” —JAY CHOI, Chief Product Officer, Qualtrics “A great employee experience is necessary to deliver on an incredible customer experience. Jill Popelka outlines a human-centered approach to all parts of your business.” —SCOTT RUSSELL, Executive Board Member, Customer Success, SAP