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Built to Win

Designing a Customer-Centric Culture That Drives Value for Your Business
Auteur Annette Franz
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Built to Win
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Built to Win
Built to Win
Als nieuw
21,00
10000235681
ISBN
9781642253221
Bindwijze
Paperback
Taal
Engels
Auteur
Annette Franz
Uitgeverij
Advantage Media Group
Jaar van uitgifte
2022
Aantal pagina's
232

Waar gaat het over?

Build a winning organization rooted in ten foundational principles that ensure you drive value for customers and for the business. Customer-centric companies put the customer at the center of all they do; they ensure that they make no decisions without first thinking of the customer and the impact that decision has on her. Annette Franz refers to this as putting the "customer" in customer experience, which means that companies are taking the time to understand who they are and then using that understanding to design a better experience for them. Too often, companies believe they know what's best for the customer and design an experience based on inside-out thinking, only to end up creating frustration and dissatisfaction. Why? Because they haven't really put the customer into the experience (design) at all. But what does it take to ensure that the entire company adopts this mindset, this culture? In Built to Win, learn about the ten critical principles that form the foundation for building such a culture. Build the business with these principles in mind, and you will build to win. Win for the customer, win for the business.
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