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A diamond in the rough

Over 100 specific tips to build a strong customer culture
Auteur Steven Van Belleghem
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A diamond in the rough
A diamond in the rough achterkant
Maak tweedehands je eerste keus
Stapelweken: 2 = 10%, 3-4 = 15%, 5+ = 25%

21,35

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A diamond in the rough
A diamond in the rough
Als nieuw
21,35
10000298562
ISBN
9789401495462
Bindwijze
Hardcover
Taal
Engels
Auteur
Steven Van Belleghem
Uitgeverij
Lannoo N.V., Uitgeverij
Jaar van uitgifte
2023
Aantal pagina's
276

Waar gaat het over?

Radiate optimism, positivity and energy.
Be loyal to your customers (& they will be loyal to you).
Never forget to ask what you can do for your customer.

While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued.

Within these organisations, everyone is fully aware of their responsibilities to customers. As a result of this awareness, these businesses work hard at optimising their customer-centricity. To polish their ‘rough diamond’ into a beautiful, shiny jewel. In more than 100 tips, A Diamond in the Rough shows you how to build a customer-focused company culture.

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