The customer experience book
How to design, measure and improve customer experience in your business
Maak tweedehands je eerste keus
- Gratis verzending vanaf 4 boeken of 40 euro
- Alle boeken met zorg gecontroleerd
- Op werkdagen voor 15:00u besteld, vandaag verzonden.
Niet op voorraad... Seintje?
Vul je e-mail adres in en wij sturen je een e-mail als het boek weer op voorraad is.
ISBN
9781292148465
Bindwijze
Paperback
Taal
Engels
Auteur
Uitgeverij
Pearson Education
Jaar van uitgifte
2025
Aantal pagina's
211
Waar gaat het over?
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: • Why customer experience is so important in business - and how it applies to you• How to use customer experience tools in your business - step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of 'thinking differently' about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level.
Lees verder
Helaas zijn er geen recensies op dit boek