Service Management

Operations, Strategy, Information Technology

Auteur James Fitzsimmons

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Service Management

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ISBN

9781259010651

Bindwijze

Paperback

Taal

Engels , Overig

Auteur

James Fitzsimmons

Uitgeverij

Mcgraw-Hill Education

Jaar van uitgifte

2013

Aantal pagina's

524

Waar gaat het over?

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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