Service Management

Operations, Strategy, Information Technology (Int'l Ed)

Auteur James Fitzsimmons

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Service Management

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ISBN

9781259010651

Bindwijze

Paperback

Taal

Overig

Auteur

James Fitzsimmons

Uitgeverij

Mcgraw-Hill Education

Jaar van uitgifte

2013

Aantal pagina's

544

Waar gaat het over?

Service Management 8e editie is een boek van McGraw-Hill uitgegeven bij Mcgraw-Hill Education - Europe. ISBN 9781259010651 The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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